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Advanced Order Management (AOM)

Ability to modify an order after it is placed by a customer

17 votes
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Qualiteam Software Ltd shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →


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  • Dwaipayan XTech Team commented  ·   ·  Flag as inappropriate

    There should be an option for Admin to add new order status and for the corresponding order status there should be a configurations options where admin can select where to send email template and what will be the languages for email.Admin can create template for provider,customer and admin and there should be a settings option and scheduling option.

  • Tiffany Brandenburg commented  ·   ·  Flag as inappropriate

    Honestly we SHOULDN'T have to BEG and VOTE for a feature that should be standard on XCART 5. This is a mess. I can't even CREATE AN ORDER as an ADMIN. Not sure if you are aware of this or not but an ADMIN should be able to CONTROL the store.

  • DevGrp commented  ·   ·  Flag as inappropriate

    Should include method to change variants and/or edit textarea on an order. Customer should be able to log in to their account to view the order change, then purchase --

  • Nick Guppy commented  ·   ·  Flag as inappropriate

    I agree with "art department". Even in 4.x we can change the order but we can not change the payment. We need to be able to give a refund, a partial refund, or process an additional add-on all to an order from within the admin interface. This NEEDS to be part of it or it makes our websites seem amateurish.

  • art department commented  ·   ·  Flag as inappropriate

    This should be a top priority. We have no ability to edit orders or edit the payments applied after an order has been placed. If a customer orders the wrong item, or forgets to apply a gift certificate, we have no way to go back and fix the order for them aside from cancelling the wrong order and placing a whole new one in our system. Its a hassle and it welcomes more possibility for human error entering the wrong information for our customers orders for them. This needs to be resolved.

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