I suggest you ...

Set custom email template for custom order status

If you define a custom order status, the customer should be notified a specific email depending on the status optionally if active.

So an order email can have a custom message, rather than just processed or shipped. This might include delivery delay, items on backorder, other, and the email will have the information in the template.

2 votes
Sign in
Signed in as (Sign out)

We’ll send you updates on this idea

Richard shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

1 comment

Sign in
Signed in as (Sign out)
  • Amanda N commented  ·   ·  Flag as inappropriate

    I agree with this suggestion - it's nice to create customer statuses and the ability for an auto-generated email should be available for the custom status.

Feedback and Knowledge Base