I suggest you ...

Reply to feature in admin notifiations

When administrator receives notification about placed order there is a customer email listed. However it is impossible to reply to particular customer right from this notification. You have to copy customer email and write a new mail to him.

There would never be a situation when an order notice would be replied to the the store address itself. However, it is common - even normal - to reply to a customer. "Thanks for your order. We are out of green - would Teal meet your needs?"

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Sergei Kochulimov shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Rob Ridley commented  ·   ·  Flag as inappropriate

    Yes! Can't count the number of times I've needed to clarify something with a customer - and accidentally responded to the store. Then sit there wondering why the customer hasn't responded

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